RIVIAM's Secure Video service offers Primary Care Networks (PCNs) and GP federations the ability to provide patient care through video consultations keeping people safe during the Covid-19 pandemic.

It's ideal for organisations that want to deliver the clinical services themselves and need a technology partner.

RIVIAM is one 12 suppliers on the GP IT Futures framework for Assured Video Consultation Systems.

Unlike other online video services, RIVIAM provides high definition video quality, our direct interface with TPP SystmOne™ means we can automatically update the patient record, and all video information is stored and processed in England. We've worked hard to ensure the service is simple to set up and use.

TPP SystmOne™ integration

With RIVIAM's direct interface with TPP SystmOne™ , a GP or clinician can book video appointments using their regular clinical rotas. Post consultation, relevant information is automatically written back into the clinical system.

If you don't need this interface, the service can also be set up and run independently.

Multi-disciplinary team meetings

The service also supports the following use cases:

• Enabling nurses in care homes to consult clinicians remotely in real-time about patients;
• Supporting virtual multi-disciplinary team meetings;
• Environments where skilled health or social care advice is needed and can be provided remotely to groups of users, for example in prisons.

Customise the patient experience

Customers can fully customise the patient experience including the digital waiting room that allows patients to see where they are in the queue and answer any pre-consultation questions.

The waiting room can be integrated into TPP SystmOne™ 's diary to provide the patient with a realistic waiting time.

Efficient, reliable and secure

Booking a video consultation triggers an email invitation to the patient containing a URL link and pin code. The patient is able to access and launch the video with RIVIAM’s mobile app using any connected device. Before the call starts, users can change their camera settings, answer any set questions and remain in a waiting room.

Recorded against a patient record

During the call, the RIVIAM user or the patient can save the video and audio recording. Afterwards, RIVIAM keeps a secure copy of the video consultation in the patient record for later reference and access by the user. Each user also gets the chance to take and save snapshots.

Integrated into Workflow

For RIVIAM's customers using our Workflow services, the Secure Video service can be integrated enabling secure audio and video calls to be set up with other professionals or patients from within RIVIAM.