RIVIAM's Secure Video service offers a convenient and reliable alternative to face-to-face meetings for busy healthcare professionals. For organisations who want to provide patient services across locations, it enables video consultation rooms.

The service provides a high definition video and audio conferencing solution integrated into RIVIAM, storing and processing all video information in England.

TPP SystmOne™ integration

With RIVIAM's direct interface with TPP SystmOne™ , a GP or clinician can book video appointments using their regular clinical rotas. Post consultation, relevant information is automatically written back into the clinical system.

Ideal for new models of care

The video service is ideal for Primary Care Networks or providers looking to set up new models of care, reaching out to patients who may not normally be able to make appointments or where it's useful to invite extended family members. Possible use cases include:

• Giving students virtual access to a GP video consultation using a mobile device, providing them with easier accessible healthcare;
• Enabling nurses in care homes to consult clinicians remotely in real-time about patients;
• Supporting virtual multi-disciplinary team meetings.

The service also supports environments where skilled health or social care advice is needed and can be provided remotely to groups of users.

Customise the patient experience

Customers can fully customise the patient experience including the digital waiting room that allows patients to see where they are in the queue and answer any pre-consultation questions. The waiting room is integrated into TPP SystmOne™ 's diary to provide the patient with a realistic waiting time.

Efficient, reliable and secure

Booking a video consultation triggers an email invitation to the patient containing a URL link and pin code. The patient is able to access and launch the video with RIVIAM’s mobile app using any connected device. Before the call starts, users can change their camera settings, answer any set questions and remain in a waiting room.

Recorded against a patient record

During the call, the RIVIAM user or the patient can save the video and audio recording. Afterwards, RIVIAM keeps a secure copy of the video consultation in the patient record for later reference and access by the user. Each user also gets the chance to take and save snapshots.