RIVIAM and GDPR

This article will help you understand how RIVIAM operates under GDPR.

When we refer to 'RIVIAM' within this Privacy Policy we are referring to RIVIAM Digital Care Ltd, Silver Building, Bath & West Buildings, Lower Bristol Road, Bath BA2 3BD, the company which provides this survey.

Data protection framework

RIVIAM is based within the United Kingdom and, as such, is registered with the Information Commissioner’s Office (ICO). We have aligned our Privacy Policy with the EU General Data Protection Regulation (GDPR) which came into effect on 25 May 2018, under the supervision of the ICO within the UK.

RIVIAM is a data processor

RIVIAM provides a service to our customers who are data controllers under the GDPR definitions. RIVIAM is defined as a data processor and as such have no rights to use your data but only to support our customers in their requirements.

Transparency (GDPR Article 12 to 23)

RIVIAM is contracted to assist our customers in their duties as a data controller. In our contracts with our customers we will assist them in providing information under articles 12 to 23. If you have any questions about this you should contact the RIVIAM customer you have provided information to. 

Declaration of sub-processing

RIVIAM does not currently use any sub-contractors.

Contacting Us About Data Protection 

If you have any questions about this Privacy Notice, how we use your personal data, would like to exercise your rights, or wish to make a complaint, please contact us at [email protected]. We will review your enquiry and involve our appointed Data Protection Officer (DPO) where appropriate. 

We have appointed GRCI Law Limited as our independent Data Protection Officer (DPO) to oversee our compliance with data protection law. You may contact the DPO directly if you prefer, or if you are not satisfied with how we have handled your enquiry: 

By email: [email protected] 

By phone: +44 (0) 333 900 5555 

By post: 
GRCI Law Limited 
Unit 3, Clive Court 
Bartholomew’s Walk 
Cambridgeshire Business Park 
Ely, Cambridgeshire 
CB7 4EA 
United Kingdom