People in control of their care
Accessible Patient Engagement Portal widening access to care services
- Healthcare
- Community health
- Adult services
Available 24/7, people can read documents, see messages, book, amend or cancel their appointments using any modern device. It's engaging, quick and simple and helps address health inequalities.
Booking takes only a few moments
People can easily select their preferred date, time and clinician using a simple form and book multiple appointments in one go. These are added to the clinical system in real time. To make it as easy as possible, no registration is needed to book - registration is only required for canceling or rescheduling appointments.
The simplest login
We are integrated with NHS login and later in 2025 patients can use NHS App.
People registered can also log in securely using their email and password with two-factor authentication or by linking their Google, Microsoft, or Apple accounts.
Engaging and informing people
People registered on the portal gain access to a wealth of information.
Mobile first
To provide an optimal digital experience on par with the retail and banking industries, the portal takes a mobile-first approach - and works seamlessly across tablets, laptops and desktop computers at home.
Dashboard presents clear, actionable information
Customised to reflect your brand, the portal features a clean, intuitive design that highlights what matters most - making it easy for people to understand and take action.
Customisable content
Timely content, news and links can be shared, while a built-in Content Management System means healthcare providers can create and manage tailored information.
In-app messaging
All messages sent to people are visible within the portal, ensuring a seamless and consistent experience. As part of our 2025 roadmap, people will also be able to create and reply to messages, with the option to receive communications via NHS Notify.
About Me following the standard
The portal includes an About Me section which follows the Professional Records Standards Body (PRSB) standard. People complete a simple form sharing with the healthcare provider what's important to them about their care and communication needs.
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