RIVIAM

NHS organisations now have a new procurement route to improve patient communication and reduce Did Not Attends (DNAs)

9 March 2026

Great news: RIVIAM is now an approved supplier on NHS Shared Business Services’ Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement, on Lot 1 – Digital (Online) Communications.

You can read the announcement here.

For NHS Trusts and independent healthcare organisations looking to improve patient communication, reduce DNAs and manage waiting lists more effectively, this provides a new procurement route to work with RIVIAM.

Please get in touch if you’d like to discuss your needs with us.

As part of our Digital Front Door offer, and soon to be available via the NHS App, our platform integrates with HL7 Admission, Discharge and Transfer (ADT) clinical systems such as TPP SystmOne™, as well as compatible Electronic Patient Record (EPR), and offers waitlist and clinic management.

The service enables:

  • Seamless, real-time appointment booking
  • Secure document sharing with patients
  • Digital questionnaires and assessments to support pathways where patient input and assessment is essential.

Read more about our Digital Front Door.

Visual of Announcement of Patient/Citizen Communication, Engagement & Hybrid Mail Solutions Framework Agreement.