Useful resources

Multi-agency Referral Hub

RIVIAM’s Multi-agency Referral Hub is a secure, shared digital platform that enables NHS, social care and VCSE partners to receive referrals and securely work together online to co-ordinate care and support around an individual.

RIVIAM sits alongside existing NHS and Local Authority systems, integrating seamlessly so information flows and teams can collaborate around a single shared view.

It streamlines referral and case management so services can collaborate as one Integrated Neighbourhood Team, reduce duplication and deliver a more person-centred approach.

Here are some interesting blog posts about recent functionalities and events:

• Building referral pathways that reflect real relationships: RIVIAM’s new referral functionality for supporting people, their carers and family members
• Celebrating five years of the Community Wellbeing Hub: a journey of impact and innovation

Referral Management

RIVIAM's Referral Management service enables a Single Point of Access to streamline referrals and co-ordinate care via a digital front door.

Read more about our recent go-live with HCRG Care Group in Bath, Swindon and Wiltshire: 

• How end-to-end referral transformation takes shape in practice – launch of RIVIAM for Bath and North East Somerset, Swindon and Wiltshire (BSW)

Have a look at some of our Referral Portals across the UK:

• World Health Day 2026: Why care co-ordination matters

Hospital to Home 

RIVIAM’s Hospital to Home service improves patient flow — referrals are made from one checklist to multiple commissioned health, social care and VCSE services.  

Via a Care Control Dashboard, ward staff can see whether services are delivered for a person and make informed decisions about a patient’s discharge.

Key benefits: 

• Speed up discharge times
• Linking NHS, social care and VCSE
• Directly integrates with EPRs