Autumn 2019 update, video, GP appointment booking and more

30/10/2019 17:03

Autumn 2019 update, video, GP appointment booking and more

The busy Autumn period is upon us and everyone needs to free up time and resources to work most efficiently. RIVIAM’s existing and new digital services can help you do this. Here we share news about our Secure Video Service, the business case for our Digital Immunisations Consent Service, insights from HETT2019 and a great customer success story.

Get in touch to discuss any of the topics covered.

Secure Video Service

A GP federation will soon be using our Secure Video Service to deliver a modern, accessible and time-saving GP consultation service. RIVIAM is providing the technology for hosting and managing secure video consultations, interfacing directly with TPP’s SystmOne™ to access clinic diaries, read patient demographics and update the patient record.

Unlike other video consultation technologies, our focus is solely on being the digital enabler whilst our customers provide the clinical capabilities.

Read this great post in which project manager, Kate, explains the video service's value to health and care providers.

Business Benefits

The business case for RIVIAM's eConsent service

We've been exploring the business case and benefits of our Digital Immunisations Consent Service with our customers and wanted to share this with you.

Over the last few years, we have processed hundreds of thousands of eConsents creating efficiency, saving money and time so clinical teams can focus on providing the best patient care.

Read the business case here.

New for Digital Immunisations Consent Service

  • We can now digitally update the outcome of vaccinations from a clinic spreadsheet uploaded to RIVIAM directly into the child’s clinical record on TPP's SystmOne™. This addition to our Digital Immunisations Consent Service eliminates the time-intensive manual process of updating each record one by one. It works like this:
  • Following triage of online parent consent forms in Workflow, each nurse is provided with an online spreadsheet containing a list of children for a clinic.
  • After the clinic, the nurse updates the spreadsheet on their device with the outcomes.
  • When the spreadsheet is returned and uploaded to RIVIAM, the vaccination outcome is digitally recorded in RIVIAM and on the clinical system, saving time.
  • This process will soon be replaced with RIVIAM’s mobile app enabling a real-time update of the clinic’s outcome in the patient record.

New for your care co-ordination

  • We are building Secure Portals that allow carers and referrers to provide information about the people they are looking after and engage with service providers.
  • With RIVIAM’s Contact Management Service and telephony integration, users will be able to make and receive calls, look up known patients and referrers in RIVIAM and your clinical system and see relevant information and actions. All the activity is recorded in Workflow, improving reporting.
  • A notifications feature in Workflow will provide alerts to users about events. For example, a user can ask for an alert if anything changes for a patient or for new tasks.
  • Task management is another capability we’re delivering in Workflow which we can see adds great value to teams managing patient flow.

GP appointment booking - read this success story

The interoperability delivered by RIVIAM’s Appointment Booking Service helps GP federation, BEMS+, deliver Improved Access.

GPs in Bath & North East Somerset (B&NES) using EMIS Web can see and book GP appointments in real-time into TPP SystmOne™, BEMS+ clinical system. This enables all patients to have equitable access to out-of-hours routine GP appointments.

Read the case study.

Peter and Melinda

Peter Gerber and Dr Melinda Rees

Insights from HETT2019

Peter Gerber, RIVIAM’s new Business Development Director, recently went to the Healthcare Excellence Through Technology (HETT) 2019 event.

Here's Peter's key takeaways and what he sees as the opportunities for digital services in healthcare.

Welcome to Dr Melinda Rees

We are delighted that Dr Melinda Rees is joining to help RIVIAM expand in the NHS mental health services market. Melinda is currently Managing Director at Barnet Enfield and Haringey Mental Health NHS Trust and previously Managing Director of Simplify Health.

We love her quote about why she's chosen to join our team which you can read in RIVIAM welcomes Dr Melinda Rees.

Other news

Available via GP IT Futures framework We are delighted that we are one of 70 digital innovators to be awarded contracts to supply technology to the NHS as part of the new GP IT Futures framework.

Expanding our portfolio on G-Cloud Making it easier than ever for buyers, we have also expanded the portfolio of our services listed on the G-Cloud framework this year. As well as this, we have been awarded a place on the Digital Outcomes and Specialist framework on the UK Government’s Digital Marketplace.

Listening to digital health innovators Paul Targett, RIVIAM's Managing Director, is quoted in NHSX new report (see page 13) which captures feedback from digital health innovators. We welcome NHSX's engagement exercise and it's good to see the market consensus around the 5 key areas to work on. We now look forward to seeing progress.

Celebrating the Bath Digital Festival Last week RIVIAM sponsored the Bath Digital Festival. We love being part of this week-long celebration of all things digital and especially discussing the opportunity provided by secure digital healthcare. Here's the link to see all 85 events.

Get in touch if you'd like to discuss any of the topics we have covered in this Autumn update. We'd love to hear from you.

We want to hear from you

If you would like to find out more about our services and how we can help, please get in touch

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